Your only charge will be the Processing Fee, if any. , and (3) you have made all payments on time, we will waive all interest paid or accrued under this Agreement. Interest Rebate: If: (1) this box is checked, (2) you pay the Principal Amount, including any Processing Fee, by On the same page of the agreement under the payment information Lakshmi was also able to review the following information: Lakshmis agreement is for 12 months started on April 15, 2023, with 24 semi-monthly payments of $323.91. The link first directed ******* to a loan agreement summary that shows the APR, payment frequency, payment amount, length of the agreement, etc. A link to the Installment Loan Agreement was sent via email and text to the email address and mobile phone number entered on Lakshmis application. On April 15, 2023, Lakshmi consummated an Installment Loan Agreement with ******** at Garage 22. We take complaints like Lakshmis with the utmost seriousness and appreciate the opportunity to review the complaint. This relates to an Installment Loan Agreement consummated with ****************************, **** dba ******** as Lender, serviced by Snap Finance. We are sorry to hear about the experience ************************* has had with Snap Finance. I also recommend to enhance the customer portal to accurately display if the customer has opted for the 100 day rebate or not. This will help prevent similar situations from arising in the future and ensure a more transparent and satisfactory experience for your customers. I strongly recommend that Snap Finance takes steps to redefine the agreement in a manner that is easily understandable to the average person. As a result, I have recently discovered that my account indicates an outstanding interest amount of $1000, which has come as an unpleasant surprise. This lack of clarity has further contributed to the confusion surrounding the terms and conditions of the loan. This omission has caused confusion and frustration on my part, particularly as someone who is not well-versed in reading complex contracts and agreements.While the payment schedule is outlined in the agreement, it does not adequately clarify the two distinct payment schedules that are highlighted. However, the agreement fails to explicitly mention that a single payment is required to avoid any interest charges. The agreement clearly stipulates that I am eligible for 100 days of interest-free financing if I pay off the loan within that timeframe. I signed up with Snap Finance in April 2023 for a loan amount of $4154 in order to cover the expenses associated with necessary repairs on my car. I had to disconnect the call because the lack of common sense and knowledge having to explain again what was already scheduled and notated. The 1st rep Kim left me on hold for 15 mins waiting on Supervisor Hayley, I had disconnected and while I was on hold again the 1st rep called back with Hayley on the phone, again I had to explain what happened again now I am frustrated and the notes should have been plain and clear from 2 days ago, After all that now she have to look at my account and telling me I owe $ 262.66 today, not true!!! She is saying that is what the system is telling her, no my payments arrangement have already been updated and all I needed was to make this one payment and she refused to listed and she kept saying was she understand in which she didn't this is why I have to explain it so a 5 year old can understand. Nope, I called on 08/01/23 and spoke to 3 different reps one being a Supervisor regarding my payment that was not processed on July 29th, each one asked me what the call for. Then the missed payment that was in June was added to my up coming payment on AugI will be making 2 payments resulting in the amount of $ 262.66,my account will be updated at that point. She left the scheduled payment on for July 28th b but stated instead she will move it to July 29th to make sure it goes through, I agreed. I understood, the Rep help with the missed payment. She did explain nicely that I had missed a payment for June instead of monthly it should have been Bi-weekly. I called on either July 19th or July 20th and spoke to a really nice Rep that understood and had real good common sense. I had scheduled my next payment for July 28,2023 of $131.33. First, I made my payment on June 30th, 2023 for $131.33. I am going to explain it in a way a 5 year old can understand since the Customer Service Reps cant. I have an account with Snap Finance, which turned out to be the biggest and worst mistake ever.
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